Refund & Returns Policy

We want you to be completely satisfied with your HydroJug purchase. If you are not happy with your order, please contact our support team within 30 days of delivery to request a return or refund.

Return Conditions

• Items must be unused, in original condition and packaging.
• Provide proof of purchase (order number or confirmation email).
• For damaged items, include photos of the damage and packaging.

Refund Process & Timing

After we receive and inspect your return, we will notify you via email. Approved refunds are typically processed to the original payment method within 7–14 business days, depending on your payment provider.

Return Address

HydroJug Inc.
Returns Department
3210 Hydration Way, Suite 200
Los Angeles, CA 90012, USA

Contact for Returns

Email: returns@thehydrajugonline.com
Phone: +1 (310) 555-0021